Thanks for shopping at E-techtrendly.
Please contact our Customer Service Team to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers need the receipt or proof of purchase and must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Your item must be in the original packaging.
E-techtrendly will make Refund, Resend, or Accept the Return for any of the following cases:
- Orders received damaged
- Defective products
- You were sent the wrong item
- Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment) for the USA and 60 days for rest of the world. The above do not applies to the following situations: the shipment was prevented or delayed in whole or in part by reason of force majeure such as epidemic situation, international situation, strike, earthquake, flood, storm, heavy snow.
You will be unable to edit your order’s delivery choice after you have submitted your online order. Please check your address before sending the order. If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
If you contact us immediately after placing the order we might be able to assist you with the request.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Electronics 7 Days Replacement
These items are eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Ordinary products 3 Days Replacement
These items are for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Items sent back to us without first requesting a return will not be accepted.
If your product is defective and you require a replacement, simply follow these instructions:
- Take a clear video and photo of the defect and please include your order number. Pictures are required to process a damaged return.
- Email firstname.lastname@example.org with a sentence about the defect and your video attached.
- If your return is accepted we’ll send you the instructions on how and where to send your package. Send back your product as directed with all contents it came with.
- A replacement of your product or refund will be processed once we have received the defective one.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet after 15 days please contact us at email@example.com