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FAQ

WHERE DO YOU DELIVER :

At the moment we deliver in the United States and Australia.

WHEN MY PACKAGE WILL BE DELIVERED?

Allow 3-5 business days* for your order to be processed and ship out. 

Average transit times : 10-20 Business days*.  

*Please understand that business days do not include weekends or holidays.

Due to the recent COVID-19 pandemic, at times there may be a delay in the dispatch of your order or increased delivery times. There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. 

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. 

You will receive an email with the tracking number once your product is ready to be shipped. You will be able to track of your order here

CAN I CANCEL MY ORDER?

Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

CAN I CHANGE MY DELIVERY CHOICE AFTER PLACING MY ORDER ?

You will be unable to edit your order’s delivery choice after you have submitted your online order. Please check your address before sending the order. If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.  

If you contact us immediately after placing the order we might be able to assist you with the request.   

WHAT ABOUT YOUR RETURN POLICY ?

For more details bout that matter click  here

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.